What is the procedure for handling a situation where a passenger’s carry-on bag contains a prohibited item discovered during gate check?

When a prohibited item is discovered in a passenger's carry-on bag during a gate check, a standardized procedure must be followed to ensure safety and compliance with security regulations. The first step is to calmly and discreetly inform the passenger that a prohibited item has been found in their bag. Avoid causing alarm or drawing unnecessary attention to the situation. Isolate the passenger and their bag from other passengers to prevent any potential disruption or security breach. Contact airport security personnel immediately. Do not attempt to handle the prohibited item yourself unless you are specifically trained and authorized to do so. Follow the instructions of the security personnel. They will determine the appropriate course of action based on the type of prohibited item and the specific security protocols in place. Depending on the item and the circumstances, the passenger may be given the option to dispose of the item, surrender it to security personnel, or return to the ticketing counter to check the bag. If the passenger is allowed to dispose of the item, provide them with a suitable container, such as a trash can, and ensure that the item is disposed of safely. If the passenger is required to surrender the item, document the item and the passenger's information. This documentation will be used for tracking purposes. If the passenger is required to check the bag, escort them back to the ticketing counter and ensure that the bag is properly checked and screened. If the prohibited item poses an immediate threat to safety, such as a weapon or explosive, evacuate the area immediately and follow the instructions of security personnel. Never allow a passenger to board the aircraft with a prohibited item. Report the incident to the appropriate authorities, including the airline and airport security. A detailed incident report should be completed, documenting all aspects of the situation, including the type of prohibited item, the passenger's information, and the actions taken. Regular training on security procedures is essential for all gate agents to ensure they are prepared to handle these types of situations effectively. Clear communication and adherence to established protocols are crucial for maintaining security and preventing potential threats.