What's the most effective approach for managing AliExpress's dispute resolution processes to protect your seller reputation?

The most effective approach for managing AliExpress's dispute resolution processes to protect your seller reputation is to prioritize proactive communication, offer reasonable solutions, and provide clear evidence to support your claims. When a dispute is initiated, respond promptly and professionally to the customer's concerns. Acknowledge the issue and express empathy for their situation. Clearly explain your perspective and provide any relevant documentation, such as shipping records, product photos, or communication logs. Offer a fair and reasonable solution, such as a partial refund, a replacement product, or assistance with resolving the issue. If the customer's claim is unreasonable or unsupported, present clear evidence to support your position. Maintain a respectful and professional tone throughout the dispute resolution process, even if the customer is being difficult. Aim to resolve the dispute amicably, as a positive outcome is more likely to result in a favorable customer review and a preserved seller reputation. If necessary, escalate the dispute to AliExpress for mediation, providing all relevant information and evidence to support your case. Proactive communication and a willingness to find a resolution are key to protecting your seller reputation and minimizing the negative impact of disputes.