How can a CISM provider adjust their approach when working with a culture that discourages open expression of emotions?

When working with a culture that discourages open expression of emotions, a CISM provider needs to adapt their approach to be culturally sensitive and respectful of these norms. This involves several key adjustments. First, *buildingtrust and rapportis paramount. This may require more time and effort than in cultures where emotional expression is readily accepted. The provider should demonstrate genuine empathy, respect, and a non-judgmental attitude. Second, *utilizingindirect communicationtechniques can be helpful. Instead of directly asking about feelings, the provider can use open-ended questions that focus on thoughts, observations, or physical sensations. For example, instead of asking 'How are you feeling?' the provider might ask 'What have you been noticing since the incident?' Third, *emphasizingnon-verbal communicationis crucial. Paying close attention to body language, facial expressions, and tone of voice can provide valuable insights into the individual's emotional state, even if they are not verbally expressing their feelings. Fourth, *offeringalternative modes of expression, such as writing, art, or movement, can be helpful for individuals who are uncomfortable with verbalizing their emotions. Fifth, *respectingcultural hierarchies and authorityfigures is important. Consulting with community leaders or elders can help the provider gain a better understanding of cultural norms and build trust within the community. Finally, *avoidingconfrontation or direct challenges to cultural beliefs is essential. The goal is to provide support in a way that aligns with the individual's cultural values and preferences, promoting a sense of safety and respect.