When transitioning a business model from product-centric to service-centric, what is the primary structural change required to ensure continuous value delivery?

The primary structural change required to transition from a product-centric to a service-centric model is the shift from a transactional organizational structure to a recurring revenue or subscription-based ecosystem supported by customer success operations. In a product-centric model, the business focuses on a single exchange of value where a customer buys an item and ownership transfers, making the sale the end goal. In a service-centric model, the business focuses on ....