Describe the key steps in mediating a dispute between two employees.

The key steps in mediating a dispute between two employees involve preparation, introduction, information gathering, identifying common ground, generating options, and reaching an agreement. Preparation involves the mediator understanding the context of the dispute and establishing ground rules for the mediation process, ensuring confidentiality and impartiality. The introduction involves explaining the mediation process to both employees, setting expectations, and establishing a safe and respectful environment. Information gathering involves allowing each employee to present their perspective without interruption, actively listening to their concerns, and clarifying any misunderstandings. Identifying common ground involves finding areas of agreement or shared interests between the employees, building a foundation for collaboration. Generating options involves brainstorming potential solutions that address the needs of both employees. Reaching an agreement involves helping the employees develop a mutually acceptable solution, documenting the agreement, and ensuring that both parties understand and commit to the terms. For example, the mediator might ask 'What specific steps can you both agree to take moving forward to improve this situation?' guiding them towards a tangible solution.