What is the primary benefit of utilizing empathic listening skills during conflict resolution?

The primary benefit of utilizing empathic listening skills during conflict resolution is fostering a deeper understanding of each party's perspective, needs, and emotions. Empathic listening goes beyond simply hearing the words being spoken; it involves actively trying to understand the speaker's feelings and motivations, acknowledging their emotions, and validating their experience. This creates a sense of being heard and understood, which can de-escalate tensions and build trust between conflicting parties. For example, instead of immediately arguing against a colleague's position, an empathic listener would try to understand the underlying reasons for their viewpoint, saying something like, 'I hear that you're feeling frustrated because you believe this approach is essential for meeting our goals.' This understanding allows for a more collaborative and productive dialogue, increasing the likelihood of finding mutually agreeable solutions that address the root causes of the conflict.