When disagreements happen because of change, what expert technique helps solve them in a way that makes relationships stronger, not weaker?

The expert technique that helps solve disagreements arising from change in a way that strengthens relationships is Interest-Based Problem Solving. This technique moves beyond adversarial positions to uncover and address the fundamental needs, desires, fears, and concerns of all parties involved, which are known as their "interests." A "position" is what someone explicitly states they want or will do, for example, "We must not adopt the new software." An "interest" is the underlying "why" behind that position, such as concerns about job security, data integrity, increased workload, or loss of control over familiar processes. When change occurs, individuals often articulate strong positions because their deeper interests are threatened or perceived to be at risk. By focusing on these underlying interests, Interest-Based Problem Solving fosters mutual understanding and empathy. Parties learn to see the situation from each other's perspectives, recognizing the legitimacy of diverse concerns. This shifts the dynamic from a contest of wills to a collaborative effort where everyone works together to address the shared challenge presented by the change. Instead of seeking compromise where each side gives something up, the goal becomes to invent creative solutions that satisfy as many identified interests as possible, leading to mutually beneficial or "win-win" outcomes. This collaborative approach builds trust, enhances communication, and reinforces relationships because individuals feel heard, respected, and actively involved in shaping the future, rather than having solutions imposed upon them. For example, if a team resists a new workflow, an interest-based approach would explore concerns like potential errors, time constraints, or loss of specialized skills, leading to solutions such as specialized training, staggered implementation, or co-creation of new protocols that address these specific interests while still achieving the necessary change.