What is the first and most important step to make sure a new customer starts using your product smoothly and successfully right after buying it?

The first and most important step to ensure a new customer starts using your product smoothly and successfully right after buying it is the immediate initiation of a comprehensive and guided customer onboarding process focused on enabling first value realization. Customer onboarding is the systematic process of welcoming new customers and providing them with the necessary guidance, resources, and support to successfully integrate, con....