"Value Streams and Processes" in ITIL 4 refer to the end-to-end workflows and activities that create, deliver, and support services, ensuring that value is continually provided to customers and stakeholders. These processes are part of the ITIL Service Value Chain, which consists of interconnected activities that collectively contribute to the delivery of valuable services. Here are examples of "Value Streams and Processes" in ITIL 4:
1. Service Request Management:
- Description: This process involves handling service requests from users, such as requests for information, access to services, or changes to existing services.
- Value Stream: The value stream here includes the entire lifecycle of a service request, from the initial user request to fulfillment and closure.
2. Incident Management:
- Description: Incident Management focuses on restoring normal service operation as quickly as possible after an incident, minimizing the impact on business operations.
- Value Stream: The value stream encompasses the detection, reporting, classification, resolution, and closure of incidents, ensuring a rapid and effective response to service disruptions.
3. Problem Management:
- Description: Problem Management aims to identify and address the root causes of recurring incidents, preventing future....
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