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Home → All Courses → Business and Economics Courses → ITIL 4 Foundation Certification: IT Service Management → Flashcard

Identify a Technical Management Practice in the ITIL 4 framework.



One key Technical Management Practice in the ITIL 4 framework is the "Deployment Management" practice.

Deployment Management:
- Description: Deployment Management is a Technical Management Practice that focuses on planning, scheduling, and controlling the movement of releases to test and live environments. It ensures that authorized releases are deployed efficiently and effectively, minimizing risks and disruptions to the IT services and supporting the organization's overall business objectives.

- Key Activities:
1. Release Planning:
- Deployment Management begins with comprehensive release planning. This involves identifying the components and changes to be released, assessing dependencies, and creating a deployment schedule.
2. Building and Testing:
- The practice oversees the building and testing of the release components, ensuring that they meet quality standards and are ready for deployment.
3. Release Package Design and Build:
- Deployment Management is responsible for designing and building the release packages. This includes packaging configuration items, documentation, and any necessary scripts or procedures.
4. Release Deployment:
- The actual deployment of the release into the live environment is a critical activity. Deployment Management ensures that the deployment process is well-defined, controlled, and minimizes risks to service availability.
5. Early Life Support:
- The practice provides early life support to address any issues that may arise immediately after the release has been deployed. This helps in ensuring a smooth transition to the operational environment.
6. Communication and Coordination:
- Effective communication and coordination are essential throughout the deployment process. Stakeholders, including users and support teams, are informed about the deployment schedule and any potential impact on services.
7. Backout Planning:
- Deployment Management develops backout plans to revert to the previous state in case the deployment encounters unforeseen issues or disruptions.
8. Post-Implementation Review:
- After deployment, a post-implementation review is conducted to evaluate the success of the deployment, identify areas for improvement, and capture lessons learned.

- Example:
- Consider a software development company that has developed an updated version of a critical application used by various client organizations. The Deployment Management team plans the release by identifying the updated components, creating a detailed deployment schedule, and designing release packages. They work closely with the development and testing teams to ensure a smooth transition. The deployment is executed according to the plan, with communication provided to clients and support teams. Early life support is provided to address any immediate issues, and a post-implementation review is conducted to assess the success of the deployment and capture insights for future releases.

The Deployment Management practice plays a vital role in ensuring that changes and updates to IT services are deployed in a controlled and efficient manner, minimizing risks and disruptions while maximizing the benefits to the organization.