How can Clarity's session recordings assist in identifying and resolving usability issues on a website?

Clarity's session recordings assist in identifying and resolving usability issues by providing a visual record of individual user interactions on a website. These recordings allow website owners to observe how users navigate the site, where they encounter difficulties, and what actions they take to overcome them. By watching session recordings, one can identify issues like confusing navigation, broken links, form completion problems, and areas where users get stuck or abandon their tasks. For example, if a user repeatedly clicks on a non-clickable element, it indicates a potential usability issue. If a user struggles to complete a form, it suggests that the form is too complex or confusing. Session recordings also reveal unexpected user behaviors, such as users trying to access features that are not easily discoverable. By analyzing these patterns, website owners can gain a deeper understanding of user behavior and identify specific areas for improvement. This qualitative data complements quantitative data from analytics platforms, providing a more comprehensive view of the user experience. The insights gained from session recordings can then be used to make informed decisions about website design, content, and functionality, ultimately leading to a more user-friendly and effective website.