Beyond basic order tracking, what specific feature in Naver Smart Store helps prevent customer service issues related to shipping?

Providing accurate and upfront shipping cost estimations and delivery timeframes on the product page and during checkout is critical for preventing shipping-related customer service issues. Many customer inquiries revolve around shipping costs or estimated delivery dates. By displaying this information clearly before the customer places their order, you proactively address these concerns and prevent misunderstandings. The shipping cost estimations should be accurate based on the product's weight, dimensions, and destination. The delivery timeframes should be realistic and take into account potential delays due to unforeseen circumstances. Transparency and accurate information minimize customer frustration and the need for contacting customer service for shipping-related inquiries. This also includes providing clear information about any shipping restrictions or limitations, such as certain areas that are not serviced.