The KPI that most directly reveals the decay of tacit knowledge within a stagnant team is the 'First-Time Resolution Rate' (FTRR) for non-routine tasks. Tacit knowledge refers to the skills, experience, and know-how that are difficult to document or transfer formally; it's the 'unwritten rules' and expert intuition that allows employees to solve problems efficiently. When a team is stagnant, its members are not actively learning, shari....
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