Why do platform workers practice emergency situations over and over again, sometimes by surprise?

Platform workers, individuals who perform tasks or provide services facilitated by a digital platform, repeatedly practice emergency situations to ensure immediate and effective response when real-world incidents occur. These emergency situations are unexpected, dangerous, or serious events that can range from vehicle accidents and medical emergencies to unforeseen hazards during service delivery. Repeated practice builds muscle memory, which is the ability to perform a task without conscious thought, allowing workers to react quickly and ....