Why do platform workers practice emergency situations over and over again, sometimes by surprise?

Platform workers, individuals who perform tasks or provide services facilitated by a digital platform, repeatedly practice emergency situations to ensure immediate and effective response when real-world incidents occur. These emergency situations are unexpected, dangerous, or serious events that can range from vehicle accidents and medical emergencies to unforeseen hazards during service delivery. Repeated practice builds muscle memory, which is the ability to perform a task without conscious thought, allowing workers to react quickly and correctly under stress, minimizing panic and errors. This consistent training reinforces critical safety protocols and procedures, transforming them into automatic, reliable actions. Sometimes, these drills are conducted by surprise to simulate the sudden and unpredictable nature of actual emergencies. Surprise practice tests a worker's genuine readiness, their ability to apply learned knowledge without prior warning, and their capacity for quick decision-making and problem-solving under pressure. This approach helps identify weaknesses in existing training, equipment, or procedures that might not be apparent during scheduled, expected drills. Furthermore, regular emergency practice helps platform companies meet regulatory compliance requirements and industry safety standards, particularly in sectors like transportation or delivery, thereby mitigating legal and financial risks associated with incidents. It also enhances the overall safety of the worker, the customers, and the public, contributing to the platform's reputation and trust. Ultimately, consistent and varied emergency training, including surprise elements, is a fundamental strategy for preparing platform workers to handle crises competently, protect lives, and maintain operational continuity.