Describe the steps involved in assisting customers with over-the-counter product selection.

Assisting customers with over-the-counter (OTC) product selection involves a series of steps to ensure their needs are met effectively. Here's an in-depth guide to the process: 1. Greet and Assess: - Begin by greeting the customer warmly and approachably. - Assess their needs through open-ended questions to understand their symptoms, preferences, and any specific requirements. 2. Active Listening: - Listen attentively to the customer's concerns and pay attention to details. - Clarify any uncertainties to ensure a comprehensive understanding of their requirements. 3. Product Knowledge: - Possess a deep understanding of the OTC products available. - Stay updated on the store's inventory, including features, uses, and potential side effects of various products. 4. Recommendation Based on Symptoms: ....