FREE
daily Instructor: Dr. Kelly YoungAbout this Course
Salesforce Certified Administrator Course
This comprehensive course is designed to equip individuals with the knowledge and skills necessary to become a proficient Salesforce Administrator and successfully pass the Salesforce Certified Administrator exam. The course covers a wide range of topics, from foundational concepts to advanced functionalities, ensuring participants gain a deep understanding of the Salesforce platform and its administrative capabilities.
Course Overview
The course provides a detailed exploration of the Salesforce platform, focusing on key administrative tasks and responsibilities. It delves into user management, data security, customization options, and automation tools, all while adhering to best practices. Participants will learn how to effectively manage a Salesforce instance, configure settings, troubleshoot common issues, and enhance user experience. This certification provides a strong foundation for individuals aiming to build a career in the Salesforce ecosystem.
Learning Objectives
Upon completion of this course, participants will be able to:
- Understand the core concepts and architecture of the Salesforce platform.
- Manage user accounts, profiles, roles, and permissions effectively.
- Customize the Salesforce interface to meet specific organizational needs.
- Implement and manage data security measures, including sharing settings and field-level security.
- Create and manage custom objects, fields, and relationships.
- Configure declarative automation features like workflows, process builders, and flows.
- Utilize data management tools for import, export, and data manipulation.
- Generate reports and dashboards to gain valuable insights from Salesforce data.
- Understand the Salesforce sales and service clouds and their primary functionalities.
- Troubleshoot common administrative issues and provide solutions.
- Prepare for the Salesforce Certified Administrator exam.
- Understand the importance of best practices in administration and development within the Salesforce environment.
Key Course Topics
Salesforce Fundamentals
- Introduction to Cloud Computing and Salesforce
- Salesforce Editions and Licensing
- Navigating the Salesforce Interface
- Understanding the Salesforce Data Model
User Management
- Creating and Managing Users
- Understanding Profiles and Permissions
- Role Hierarchy and Sharing Settings
- Login History and Security Measures
Data Management
- Importing and Exporting Data
- Data Validation and Cleansing
- Data Backup and Recovery Strategies
- Using Data Loader and other Data Tools
Customization
- Creating and Customizing Objects
- Creating Custom Fields
- Understanding and Implementing Relationships
- Page Layouts and Record Types
- Search Layouts and List Views
Security and Sharing
- Organization-Wide Defaults
- Role-Based Sharing
- Sharing Rules and Criteria
- Field Level Security
- Public Groups and Queues
Automation
- Workflow Rules and Approvals
- Process Builder
- Flow Builder and Visual Flows
- Email Templates and Alerts
Sales and Service Cloud
- Core Sales Cloud Functionalities
- Lead and Opportunity Management
- Account and Contact Management
- Core Service Cloud Functionalities
- Case Management
- Knowledge Base
Reporting and Dashboards
- Creating and Customizing Reports
- Understanding Report Types
- Creating and Configuring Dashboards
- Using Report Charts and Metrics
AppExchange
- Understanding the AppExchange
- Installing and Managing Apps
- Exploring popular and Useful Apps
Mobile Administration
- Configuring Salesforce for Mobile
- Understanding Mobile Settings
- Using the Salesforce Mobile App
Change Management
- Understanding the deployment process
- Deploying and utilizing Sandbox
- Understanding Change Sets
Maintenance and Best Practices
- Regular System Checks
- User Training and Support
- System updates and release management
- Adopting best practices for optimal system performance
Course Benefits
This course offers numerous benefits to participants:
- Gain in-depth knowledge of Salesforce administration and customization.
- Develop practical skills to manage and maintain a Salesforce instance.
- Enhance career prospects in the high-demand Salesforce ecosystem.
- Prepare to successfully pass the Salesforce Certified Administrator exam.
- Improve productivity and efficiency through automation and optimization.
- Develop critical thinking and problem-solving skills for real-world scenarios.
- Learn industry best practices for Salesforce administration and governance.
- Become a valuable asset to organizations using Salesforce.
- Gain confidence in managing various aspects of Salesforce configuration.
Target Audience
This course is ideal for:
- Aspiring Salesforce Administrators.
- Current Salesforce Users seeking to expand their skillset.
- IT Professionals looking to specialize in Salesforce management.
- Business Analysts involved in Salesforce projects.
- Individuals preparing for the Salesforce Certified Administrator exam.
- Those interested in understanding the fundamental administrative functions of Salesforce
- Anyone seeking to advance their career with a highly sought-after Salesforce certification
Course Features
Honorary Certification
Receive a recognized certificate before completing the course.
Expert Coaching
Have an expert instructor guide you through your learning journey.
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Frequently Asked Questions
For detailed information about our Salesforce Certified Administrator course, including what you’ll learn and course objectives, please visit the "About This Course" section on this page.
The course is online, but you can select Networking Events at enrollment to meet people in person. This feature may not always be available.
The course doesn't have a fixed duration. It has 20 questions, and each question takes about 5 to 30 minutes to answer. You’ll receive your certificate once you’ve answered most of the questions. Learn more here.
The course is always available, so you can start at any time that works for you!
We partner with various organizations to curate and select the best networking events, webinars, and instructor Q&A sessions throughout the year. You’ll receive more information about these opportunities when you enroll. This feature may not always be available.
You will receive a Certificate of Excellence when you score 75% or higher in the course, showing that you have learned about the course.
An Honorary Certificate allows you to receive a Certificate of Commitment right after enrolling, even if you haven’t finished the course. It’s ideal for busy professionals who need certification quickly but plan to complete the course later.
The price is based on your enrollment duration and selected features. Discounts increase with more days and features. You can also choose from plans for bundled options.
Choose a duration that fits your schedule. You can enroll for up to 7 days at a time.
No, you won't. Once you earn your certificate, you retain access to it and the completed exercises for life, even after your subscription expires. However, to take new exercises, you'll need to re-enroll if your subscription has run out.
To verify a certificate, visit the Verify Certificate page on our website and enter the 12-digit certificate ID. You can then confirm the authenticity of the certificate and review details such as the enrollment date, completed exercises, and their corresponding levels and scores.
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