A smart grid incident communication plan should include several critical components to ensure timely, accurate, and effective communication during a cybersecurity incident. These components include clearly defined roles and responsibilities, contact information for key stakeholders, communication channels and protocols, a process for escalating incidents, pre-approved communication templates, and procedures for handling media inquiries. First, the plan must specify the roles and responsibilities of individuals involved in incident communication. This includes identifying who is authorized to communicate with internal and external stakeholders, who is resp....
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