What specific verbal and non-verbal behaviors demonstrate active listening to ensure accurate understanding of another person's perspective?
Specific verbal behaviors that demonstrate active listening include: asking clarifying questions ('Can you tell me more about...?'), paraphrasing what the speaker has said ('So, if I understand correctly, you're saying...?'), summarizing key points ('To recap, we've discussed...?'), using minimal encouragers ('I see,' 'Uh-huh,' 'That's interesting') to s....
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