How can you distinguish observations from evaluations in Non-Violent Communication (NVC)?

In Non-Violent Communication (NVC), distinguishing observations from evaluations is crucial for clear and empathetic communication. Observations are factual statements of what you see or hear, devoid of judgment or interpretation. They are objective and verifiable. Evaluations, on the other hand, involve adding your own opinions, interpretations, or judgments to what you observe. To distinguish them, ask yourself: Can this statement be verified by a neutral observer? If yes, it's likely an observation. Does this statement contain words that express judgment or interpretation? If yes, it's likely an evaluation. For example, saying 'John hasn't smiled at me all day' is an observation because it's a verifiable fact. Saying 'John is unfriendly' is an evaluation because it's your interpretation of his behavior. Using only observations reduces defensiveness and creates a clearer basis for understanding and connection.