What is a critical step in providing support during a personal crisis that should not be skipped?

A critical step in providing support during a personal crisis that should not be skipped is actively listening without judgment. This involves giving the person your full attention, allowing them to express their feelings and experiences without interruption (unless necessary for clarification), and refraining from offering unsolicited advice or opinions. It's about creating a safe and supportive space where they feel heard, validated, and understood. Jumping to solutions or offering advice prematurely can shut down communication and make the person feel like their feelings are not being taken seriously. Active listening includes using verbal and non-verbal cues to show engagement, such as nodding, making eye contact, and summarizing their points to ensure you understand their perspective. It also means being mindful of your own biases and assumptions, and avoiding any language or behavior that could be perceived as judgmental or dismissive. This step is crucial for building trust and rapport, which are essential for providing effective support.