What specific information should be included in responses to customer inquiries about order status?

Responses to customer inquiries about order status should include the following specific information: the order number, the current status of the order (e.g., 'processing,' 'shipped,' 'delivered'), the estimated delivery date, and the tracking number with a direct link to the carrier's tracking website. Providing the order number allows the customer to quickly identify the specific order they are inquiring about. The current status provides an update on the order's progress, while the estimated delivery date sets expectations for when the customer can expect to receive their order. The tracking number and link enable the customer to monitor the shipment's journey and pinpoint its location in real-time. For example, a response might read: 'Thank you for your inquiry. Your order #123456789 is currently 'shipped' and is expected to arrive on July 20th. You can track its progress at [tracking link].' If there are any known delays or issues with the order, this should also be communicated transparently and proactively, along with any steps being taken to resolve the situation. Including all this information ensures the customer is fully informed and minimizes the need for further inquiries, improving their overall experience.