When creating a SMART goal to improve customer satisfaction, what specific elements must be included beyond just aiming for higher satisfaction?

A SMART goal is Specific, Measurable, Achievable, Relevant, and Time-bound. To improve customer satisfaction using the SMART framework, beyond simply aiming for 'higher satisfaction', several specific elements must be included. 'Specific' requires defining precisely what aspect of customer satisfaction will be improved; for instance, it ....