When using an 'interest-based' approach to solve a fight, what is the objective criteria for identifying a person's true needs versus their stated demands?

A demand is what a person says they want, like a specific item or a rule. A need is the underlying reason or goal they actually care about. To tell them apart, look for the 'why' behind the demand. Ask yourself what benefit they hope to gain if they get their way. Demands are fixed positions, but needs are the values or fears that drive those....