Active listening is a crucial skill for Personal Support Workers (PSWs) as it enhances communication, fosters trust, and strengthens the caregiver-client relationship. Here are three active listening techniques that PSWs can employ in their interactions:
1. Paraphrasing:
Paraphrasing involves restating in your own words what the speaker has said. This technique allows the PSW to confirm understanding and ensures that the message has been accurately received. For example, if a client expresses concerns about a change in their health, the PSW might respond by saying, "If I understand correctly, you're feeling uneasy about the recent changes in your health, is that right?" This not only de....
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